Privacy Policy

At rae, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, services, and online store. We comply with the New Zealand Privacy Act 2020 and relevant consumer protection laws.

1. Information We Collect

We may collect the following types of personal information:

  • Contact information: such as your name, email address, phone number, and address.

  • Booking information: details you provide when scheduling an appointment via Timely.

  • Payment details: processed securely through third-party platforms (e.g., Stripe, PayPal).

  • Purchase information: order details when shopping on our Squarespace-hosted store.

  • Health-related information: provided by you before a treatment to ensure your safety.

  • Device and usage data: automatically collected data such as IP address, browser type, and site usage through Squarespace analytics tools.

2. How We Use Your Information

We use your personal information to:

  • Process bookings and deliver face sculpting massage services.

  • Fulfil online store orders and manage shipping.

  • Send order confirmations, reminders, and updates.

  • Respond to enquiries and provide customer support.

  • Improve our website and services through analytics.

  • Comply with legal obligations and protect our business.

3. Third-Party Services

We use the following third-party platforms, which may collect and process your information in accordance with their own privacy policies:

  • Squarespace – hosts our website and online store.

  • Timely – manages our booking system.

  • Payment providers – such as Stripe or PayPal, for secure transactions.

  • Courier services – for order delivery.

We do not sell or rent your personal data to third parties.

4. Data Storage and Security

Your information is securely stored using reputable third-party services. While no system is completely secure, we take reasonable steps to protect your personal data from loss, misuse, and unauthorized access.

5. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections to your personal information.

  • Request deletion of your information (subject to legal or transactional obligations).

To make a request, please contact us at the details below.

6. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings, but this may affect the functionality of the site.

7. Links to Other Sites

Our website may contain links to other websites (e.g., Timely or payment providers). We are not responsible for the privacy practices of these external sites.

8. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date. Continued use of our services indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or wish to access or update your information, please contact us at:

Email: rachel@raeface.co.nz
Phone: +64 21 714 845
Address: The Foundry 3, unit 41, 90A Hobsonville Road, Hobsonville, Auckland