Rae terms of service.

Welcome to rae. These Terms of Service ("Terms") govern your access to and use of our website, services, and products, whether you are booking a face sculpting massage treatment or purchasing items from our online store. Our store is hosted by Squarespace, and our booking platform is hosted by Timely.

By accessing or using our services, you agree to be bound by these Terms and by our Privacy Policy.

1. General Information

rae is a New Zealand-based business providing face sculpting massage treatments. We also sell a variety of products and gift vouchers from our online store. All services and transactions are governed by New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

2. Bookings and Appointments

  • All bookings must be made through our online system (we use Timely) or directly with a rae representative.

  • Cancellations must be made at least 24 hours in advance. Late cancellations or no-shows may incur a cancellation fee.

  • We reserve the right to refuse or reschedule appointments at our discretion.

3. Online Store

  • All prices are in New Zealand Dollars (NZD) and include GST unless stated otherwise.

  • We endeavour to keep product descriptions, pricing, and availability accurate, but errors may occur.

  • Orders are subject to availability and confirmation of payment.

  • rae reserves the right to cancel any order for any reason, including suspected fraud or stock unavailability.

4. Shipping and Delivery

  • We offer shipping within New Zealand. Shipping costs will be provided at checkout.

  • While we aim to dispatch orders promptly, delivery times may vary. We are not responsible for delays caused by third-party courier services.

  • rae is not liable for products damaged or lost during shipping. Please contact us for assistance with such claims.

5. Returns and Refunds

  • Under the Consumer Guarantees Act, you are entitled to a repair, replacement, or refund for a faulty or damaged product.

  • We do not offer refunds for change of mind. However, please contact us to discuss any concerns, and we’ll do our best to help.

  • Gift vouchers are non-refundable and not redeemable for cash.

6. Gift Vouchers

  • Gift vouchers are valid for 12 months from the date of purchase unless otherwise stated.

  • Lost or stolen vouchers will not be replaced.

  • Vouchers must be presented at the time of service and may be used for a rae treatment.

7. Health and Safety

  • Please inform us of any medical conditions, allergies, or skin sensitivities before your treatment.

  • rae reserves the right to refuse treatment if it is deemed unsafe or inappropriate based on the information provided.

8. Intellectual Property

All content on this website, including text, images, and branding, is the property of rae and may not be copied or reproduced without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, rae is not liable for any indirect, incidental, or consequential damages arising out of your use of our services or products.

10. Changes to Terms

We may update these Terms at any time. Continued use of our services after changes indicates your acceptance of the updated Terms.

11. Contact Information

If you have any questions, please contact us at:
Email: rachel@raeface.co.nz
Phone: +64 21 714 845
Address: The Foundry 3, unit 41, 90A Hobsonville Road, Hobsonville, Auckland